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Archive

An archive of release notes for Glance.

2024 Archive

An archive of release notes for 2024.

2023 Archive

An archive of release notes for 2023.

2022 Archive

An archive of release notes for 2022.

2021 Archive

An archive of release notes for 2021.

2020 Archive

An archive of release notes from 2020.

2019 Archive

An archive of release notes from 2019.

2018 Archive

An archive of release notes from 2018.

2017 Archive

An archive of release notes from 2017.

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  • Integrations
    • Salesforce
      • Install Glance for Salesforce Package
      • Log in to Glance in Salesforce
      • Glance Company Settings
      • Adding Glance Buttons to Salesforce Records
      • Add a Glance Session Related List
      • Hide the Glance Component for Users Without Glance Access
      • Using Glance with Custom Objects
      • Joining Sessions
      • Using Glance with Messaging In-App Web (MIAW)
      • How SSO Works in Salesforce
      • Glance Cobrowse for Lightning Digital Experiences (Communities)
      • Glance for Salesforce Credentials
      • Glance Data Sync for Reporting
      • Uninstalling Glance for Salesforce
      • Salesforce Troubleshooting
        • General Troubleshooting
        • Sync Troubleshooting
        • Chat Troubleshooting
      • Using Glance with Salesforce Chat (Legacy)
    • Genesys
      • Genesys Cloud CX
        • Installation
        • Manual Wizard Installation
        • Roles and Authentication
        • Joining Sessions
        • Reporting
      • Genesys Workspace Desktop Edition
        • Managing Genesys Administrator Settings
        • Managing Configuration Manager (CME) Settings
        • Configuration Options
        • Joining Sessions
        • Troubleshooting
      • Genesys Workspace Web Edition
        • Configuration
        • Joining Sessions
    • Universal Connector
      • Amazon Connect
      • Microsoft Dynamics
      • Five9
      • Twilio Flex
      • Custom Solutions
    • SAML Secure Transparent Sign-On
      • Setting up SAML Sign-On
      • SAML Provisioning
      • SAML Autoprovisioning
      • Which User is Authorized?
      • SAML Troubleshooting
      • Sample SAML Assertion Document
      • SAML SSO for AD/FS
      • Cryptographic Security
      • Updating your SAML public key or API key
      • Single sign-on FAQs
    • Login Key Authentication
      • Login Key
      • Login Key Samples
      • Login Key Usage
      • Login Key Check
      • Login Key Security
    • Service Target URLs (STUs)
  • Web Service APIs
    • User Provisioning API
      • Summary
      • Creating a New User
      • Updating an Existing User
      • Deleting an Existing User
      • Showing Users
      • Showing Roles
    • Activity Service API
      • Activity Service Conventions
      • Activity Service Endpoints
      • Activity Service Methods
      • Activity Service Session and Guest Status
    • Browser Agent API
      • Browser Agent API Reference
    • Glance Authorization Service
      • SessionService Web Services API
      • Authorization Token
    • Session Invitation Web Service
      • Summary
      • Session Invitation API Reference
    • Customer Records Retriever
  • Cobrowse
    • Cobrowse Overview
      • Add Cobrowse to Your Website
      • Create and Add a Cobrowse Button
      • Managing Glance Cobrowse Settings
      • Presence / 1-Click Requirements
      • Setting up Multiple Groups
      • Join a Glance Session
      • Single Sign-on (SSO)
      • Cobrowse Asset Management
      • Attributes in the Script Tag
      • Self-Hosted Scripts
      • Accesibility
      • Glossary
    • Features
      • Adding A Guest
      • Cobrowsing Excel
      • Cobrowsing PDF
      • Document Share
      • Gesturing
      • Masking Elements
      • Navigation Assist
      • Remote Assist
      • Screen Share
      • Video
    • Customizing Cobrowse
      • Cobrowse API
        • Cobrowse API
        • Cobrowse Visitor API
        • Cobrowse Visitor Events
        • Cobrowse Visitor User Interface API
        • Creating a Custom Cobrowse Visitor User Interface
        • Cobrowse Agent API
        • Cobrowse Agent Events
      • Cross-Domain Cobrowse
        • Cobrowse Cross-Domain
        • Advanced Cobrowse Cross-Domain
      • Presence
        • Presence Visitor Side
        • Presence Visitor API
        • Presence Agent Side
        • Presence Agent API
        • Presence Agent REST API
        • Sample Code
        • Glance Presence Service Security
      • Cobrowse Widget Customization User Guide
      • URL Configuration
      • Guest Join SDK
    • Glance Video
      • Configuring and Using Glance Video
      • Glance Video Reference
      • Troubleshooting Glance Cobrowse with Video
    • Upgrading
      • Upgrading Your Website
      • Upgrading Cobrowse
      • New Releases
      • Upgrading FAQ
    • Cobrowse Security and Integrity
    • HAR File
    • Report a Problem
    • FAQs
  • Mobile SDK
    • Mobile Legacy
      • iOS Getting Started
        • Quickstart
        • Customizing Colors
        • Customizing UI
        • Localization
        • iOS Demos
      • Android Getting Started
        • Quickstart
        • Custom UI
        • Building your own UI
        • Localization
        • Android Demos
  • Account Management
    • Logging in to Your Glance Account
    • Reporting
    • Manage Users
    • Manage Settings
    • Managing Basic Screen Share Users
    • Screen Share Q & A
    • Glance Localization
    • Glance Account Values
    • Access Logs
    • System Requirements
    • Bandwidth Requirements
    • Multiple Groups
    • Contact Support
  • Security and Compliance
    • Compliance
    • Security Overview
    • Privacy
    • Hosted Infrastructure
    • Data Encoding and Streaming
    • Cobrowse Security Architecture
    • Screen Share Security
    • Screen Share Security Q&A
    • Security
  • Desktop Screen Share
    • Getting Started
      • Upgrading the Glance Client
      • Setting up Desktop Screen Share
      • Using Desktop Screen Share
      • Scheduling a Session in Advance
      • Configuring Desktop Screen Share Settings
      • Visitor and View Sessions
    • Glance Guest User Guide
      • Starting a GlanceGuest session
      • GlanceGuest on Mac
    • Configuring
      • Glance Browser Extensions
      • Customizing Glance Join Pages
    • Desktop Screen Share FAQs
      • Performance and Features FAQ
      • Compatibility FAQ
    • Desktop Screen Share Troubleshooting
      • Trouble Starting a Session?
      • Trouble Joining a Session?
      • Trouble During a Session?
    • SDK Reference Guide
      • Using the Glance Desktop SDK
      • Screen Share
      • One-Click Connect
      • Using Both Manual and One-Click Sessions in the Same Application
  • Release Notes
    • Cobrowse and Website
      • 6.47 Cobrowse and Website - May 15, 2025
      • 6.45 Cobrowse and Website - April 21, 2025
      • 6.44 Cobrowse and Website - April 3, 2025
      • 6.43 Cobrowse and Website - March 20, 2025
      • 6.42 Cobrowse and Website - March 6, 2025
      • 6.41 Cobrowse and Website - February 20, 2025
      • 6.40 Cobrowse and Website - February 6, 2025
      • 6.38 Cobrowse and Website - January 9, 2025
      • 6.37 Cobrowse and Website - December 12, 2024
      • 6.36 Cobrowse and Website - November 26, 2024
      • 6.35 Cobrowse and Website - November 14, 2024
      • 6.34 Cobrowse and Website - October 31, 2024
      • 6.33 Cobrowse and Website - October 17, 2024
      • 6.32 Cobrowse and Website - October 3, 2024
      • 6.31 Cobrowse and Website - September 19, 2024
      • 6.30 Cobrowse and Website - September 10, 2024
      • 6.29 Cobrowse and Website - August 22, 2024
      • 6.28 Website - August 08, 2024
      • 6.27 Cobrowse and Website - July 25, 2024
      • 6.26 Cobrowse and Website - June 27, 2024
      • 6.25 Cobrowse and Website - June 11, 2024
      • 6.24 Cobrowse and Website - May 23, 2024
      • 6.23 Cobrowse and Website - May 9, 2024
    • Mobile SDK
      • 6.9.4 iOS SDK - March 28, 2025
      • 6.9.4 Android SDK - March 21, 2025
      • 6.9.3 iOS SDK - February 28, 2025
      • 6.9.3 Android SDK - February 20, 2025
      • 6.8.6.1 iOS SDK - January 22, 2025
      • 6.8.6.1 Android SDK - January 17, 2025
      • 6.9.2 iOS SDK - January 10, 2025
      • 6.9.2 Android SDK - December 23, 2024
      • 6.9.1 iOS SDK - November 29, 2024
      • 6.9.1 Android SDK - October 23, 2024
      • 6.8.7.1 iOS SDK - September 24, 2024
      • 6.9.0 Mobile SDK - September 5, 2024
      • 6.8.9 iOS SDK - July 25, 2024
      • 6.8.9 Android SDK - July 24, 2024
      • 6.8.8 Android SDK - June 25, 2024
      • 6.8.8 iOS SDK - June 18, 2024
      • 6.8.7 Mobile SDK - May 31, 2024
      • 6.8.6 Mobile SDK - May 3, 2024
    • Integrations
      • 1.9.0 Universal Connector - May 6, 2025
      • 3.39 Salesforce Package - February 12, 2025
      • 1.6.0 Universal Connector - October 22, 2024
      • 1.5.3 Universal Connector - September 5, 2024
      • 1.4.0 Glance Agent Package - May 30, 2024
      • 1.3.0 Glance Agent Package - May 9, 2024
    • Desktop SDK
      • 7.0 Glance Windows Client - November 26, 2024
    • Web Services
      • 2.1.1 General Reporting - December 19, 2024
    • Service Components
    • Archive
      • 2024 Archive
      • 2023 Archive
      • 2022 Archive
      • 2021 Archive
      • 2020 Archive
      • 2019 Archive
      • 2018 Archive
      • 2017 Archive
  • Mobile Camera Share
  • Portal
    • Content Masking
    • Document Share
    • Screen Share
    • Users & Roles
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