Security and Compliance
Glance’s First Security Principle
We never gather or store the contents of Glance sessions you conduct with your users.
If you need to change your API Key or cryptographic signing certificate, refer to the integrations section. As always, don’t hesitate to contact us if we can help.
Compliance
Glance follows industry best practices and regulatory requirements, including ISO/IEC 27001 and SOC 2 Type 2.
Security Overview
The most effective way to keep your data private and secure is to focus on the fundamentals, Glance has adopted the following security practices.
Privacy
Glance policies, tools, and procedures are built to protect your data and ensure you meet global privacy obligations. Glance also complies with leading global regulations, such as GDPR and CCPA, and always keeps up with the latest requirements.
Hosted Infrastructure
Each session is assigned to a server in a data center which is geographically close to the session's host, in order to minimize path latency.
Firewalls and Proxies
Glance Screen Share automatically senses and works with most proxy server and firewall configurations.
Auto Reconnects
How glance manages slow or unreliable internet connections.
Data Encoding and Streaming
How Glance captures and transmits content.
Encryption
How Glance encrypts sessions.
Call Detail Records
Glance archives various metrics about each session.
Cobrowse Security Architecture
Details on Glance's security architecture.
Screen Share Security
Glance Screen Share allows agents to view a visitor's entire screen, not just specific company webpages.
Screen Share Security Q&A
Some answers to common security questions.
Glance TLS Support
Learn more about Glance's Transport Layer Security policy.
Security
Glance's security policy and responsible disclosure.