Presence

The Glance Presence scripts provide functionality for:

  • Tracking the presence of visitors on a website, including visitor identity, browser and platform information, as well as custom data.

  • Signaling website visitors to take actions such as starting a Cobrowse session.

Glance Presence includes both:

  • Visitor side functionality to send visitor data to the Presence service and listen for agent commands.

  • Agent side functionality for looking up visitor information and signalling visitors.

Presence Visitor Side

Get default Presence behavior by adding some parameters to your Cobrowse script tag, or you can load and use the Presence API for more control.

Presence Visitor API

Provides more control over the type and frequency of Presence data, and to allow the visitor to listen for custom messages.

Presence Agent Side

On the Agent side, Glance Presence functionality can be integrated into web based or desktop agent tools.

Presence Agent API

Signals a connection between Agents and Visitors.

Presence Agent REST API

Implement server-side agent console functionality.

Sample Code

Visitor and agent side sample code.

Glance Presence Service Security

This document outlines the security considerations associated with the Presence Service.