Multiple Groups

Additional groups may be requested to manage differences between staging and production or to represent multiple business units. It is important to consider the implications of splitting into multiple groups before starting the implementation.

When New Groups are Required

• You need to leverage customized branding for distinct business units.
• You need to have different administrators managing different groups of users and are not comfortable with a shared administrator pool.
• You need to manage staging and production differently from what the Glance Admin portal allows.

Staging vs. Production Groups

Glance allows for each group (denoted by a unique Group ID - e.g., 12345) to have two independent sets of settings, which are called “staging” and “production”. Customers typically have a test site tagged with site=“staging” and a production site tagged with site=“production”. This allows you to configure and test new versions of Cobrowse on a staging site before pushing the change to the production site. However, not all settings within a group have staging versus production differentiation.

Alternatively, you can use a separate group (with a separate Group ID) for staging versus production.

Key Considerations

If you have any of the above needs or require an additional group or groups for another reason, review the following considerations.