Service Components
This is a breakdown of each component that makes up the Glance Service to add context to our release notes.
| Component | Description | Effects | Upgrading |
|---|---|---|---|
| Website | All web servers, database, APIs, web pages on glance.net. | My Account, Cobrowse & Screen Share Viewers, Customization option, Features for user management and privileges, etc. | Automatic for all customers. |
| Cobrowse | JavaScript library to equip web properties with Cobrowse. | Features during cobrowse sessions, Performance for website visitors during sessions, improvements to ensure 1-1 matched view. | Contact Glance to upgrade. |
| Video | Enables Agent 1-Way and Multi-Participant video in Cobrowse and Mobile Camera Share video. | Agent 1-Way Video, Multi-Participant Video, Mobile Camera Share, and Mobile SDK. | Automatic for all customers. |
| Salesforce Managed Package | The Glance for Salesforce package that provides the ability for integrated cobrowsing, screen sharing, mobile app sharing, and video. | The Glance for Salesforce integration. | Download here. |
| Mobile SDK | Glance SDK for running screen share sessions on Android and iOS. | Features during screen share sessions, Screen share capture, Default UI. | Find new builds in our GitLab repo. |
| Glance Client | Desktop client for hosting screen share sessions, joining Cobrowse, Mobile and Desktop sessions, and running Agent Video. | Screen Share capture, Features to use during sessions, client UI. | Download from our help site. |
| Universal Connector | Provides the ability for integrated Cobrowsing, mobile app sharing, and mobile camera share sessions across agent desktops. | Genesys Cloud CX, Genesys Workspace Desktop Edition, Genesys Workspace Web Edition, All Platforms listed here | Automatic Updates |
| Genesys WDE Glance Customization | Provides the ability to add the Glance experience for integrated Cobrowsing, mobile app sharing, and mobile camera share sessions to the Genesys Engage Workspace. | Glance for Workspace Desktop Edition | Contact Glance |
| GlanceGuest | Small (1MB) desktop client used by your customers to quickly share their screen with your support agent. | Screen share capture, features to use during sessions, client UI. | Distributed to your customers automatically. |
| Presence | Enables 1-Click Connect for Cobrowse and Mobile sessions. | Functionality and Scalability. | Automatic for all customers. |
| Session Servers | Handle Cobrowse, Screen Share and Video sessions. | Features and UI during sessions. | Automatic, but some features may require upgrading Glance software. |