Activity Service Endpoints
Activity Service
This is the API for querying for session counts and session and participant details. https://www.glance.net/services/activityservice.asmx
The WSDL is here: https://www.glance.net/services/activityservice.asmx?WSDL
Some operations are for use with specific third-party integrations and are not documented here.
Output Values
Many Activity Service operations return session records. Here is a description of the output values:
| Value | Description |
|---|---|
| Session Type | Session type is one of “C” cobrowse, “G” (Glance) screen sharing, or “V” video. |
| Session Status | A single letter describing the state of a session. See Session Status and Session Guest Status for status details. Common session status values are:
Some API methods filter out sessions with certain status values: not every method returns sessions with all these status values. |
| Width and Height | The initial width and height of the screen are returned for a screen-sharing session. This can change during a session if the display side changes its monitor or resolution. These values are 0 for co-browsing sessions. For video sessions, the width and height represent the video resolution. The exact resolution depends on the originating person’s webcam make, model, and settings. Video sessions always have a fixed ratio width:height ratio of 4:3 (NTSC), 11:9 (PAL), or less commonly 5:4 or 16:9 (HD) and usually have one of these sets of dimensions:
A larger video resolution–such as 640x480 or 704x576–usually means the webcam is misconfigured. |
| Session Duration | Session duration is in seconds, it is 0 for active sessions. |
| Guest Type | Guest type is one of:
|
| Guest Status | Guest status is one of:
See Session Status and Session Guest Status for guest status details. |
| Guest Duration | Guest duration is in seconds, 0 for active guests. |
| Guest Information | Guest information may include name, email, and phone if supplied. These values can be requested from the guest or passed through a URL used to join the session. Glance gathers this information on behalf of Glance customers and only at their request. If Glance’s customer account is not configured to gather this information these values are empty. Guest information may include a location node with city, region (state/province), and countryCode. This is derived from the guest’s IP address if available. |
Sample Session Records (XML)
<session>
<id>12423680</id>
<type>C</type>
<status>C</status>
<startTime>2016-02-23T22:17:51Z</startTime>
<key>6684</key>
<width>0</width>
<height>0</height>
<duration>147</duration>
<isReverse>false</isReverse>
<guests>
<guest>
<type>visitor</type>
<status>C</status>
<startTime>2016-02-23T22:17:22Z</startTime>
<duration>147</duration>
<ip>108.49.96.66</ip>
<clientVersion>iOs 3</clientVersion>
<protocolVersion>3</protocolVersion>
<location>
<city>Newburyport</city>
<region>MA</region>
<countryCode>US</countryCode>
</location>
</guest>
<guest>
<type>agent</type>
<status>C</status>
<startTime>2016-02-23T22:17:51Z</startTime>
<duration>118</duration>
<ip>66.78.234.123</ip>
<location>
<city>Alexandria</city>
<region>VA</region>
<countryCode>US</countryCode>
</location>
</guest>
</guests>
</session>
<session>
<id>12442276</id>
<type>G</type>
<status>C</status>
<startTime>2016-02-24T21:12:09Z</startTime>
<key>7734</key>
<width>1920</width>
<height>1080</height>
<duration>259</duration>
<isReverse>false</isReverse>
<guests>
<guest>
<type>host</type>
<status>C</status>
<startTime>2016-02-24T21:11:42Z</startTime>
<duration>259</duration>
<ip>108.49.96.66</ip>
<location>
<city>Newburyport</city>
<region>MA</region>
<countryCode>US</countryCode>
</location>
</guest>
<guest>
<type>guest</type>
<status>C</status>
<startTime>2016-02-24T21:12:09Z</startTime>
<duration>244</duration>
<ip>66.78.234.123</ip>
<location>
<city>Alexandria</city>
<region>VA</region>
<countryCode>US</countryCode>
</location>
<name>Greta Guest</name>
<email>sales@glance.net</email>
<phone>781-646-8505</phone>
<error>Session ended by other side</error>
</guest>
</guests>
</session>JSON Requests
Calls may also be made passing JSON parameters and returning JSON results.
In order to make a JSON format call, make a POST request with a “Content-Type” header with MIME type “application/json”. The parameters are passed in a JSON format object in the post data.
Sample Curl Example
curl -X POST https://www.glance.net/services/activityservice.asmx/PartnerCompletedSessions -H 'Content-Type:application/json' -d '{"partnerId":12345,"apiKey":"ABCDeF_G12TOFEkzzz","startRange":"2023-02-23T22:00:00Z","endRange":"2023-02-28T22:00:00Z","sessionKey":"","nResults":10,"nextId":0}'Sample JSON Results
{
"d": {
"__type": "ActivityService+groupSessions",
"nextId": 123456789,
"users": [
{
"__type": "ActivityService+userSessions",
"userName": "agent.company.glance.net",
"partnerUserId": "puidValue",
"validUser": true,
"invalidReason": null,
"sessions": [
{
"__type": "ActivityService+session",
"id": 56960588,
"type": "V",
"status": "C",
"startTime": "2020-02-12T11:41:12Z",
"key": "9900V51849",
"width": 176,
"height": 144,
"duration": 13,
"kbytes": 0,
"isReverse": false,
"guests": [
{
"type": "",
"status": "X",
"startTime": "2020-02-12T11:41:14Z",
"duration": 11,
"kbytes": 0,
"ip": "209.255.163.147",
"location": {
"city": null,
"region": null,
"countryCode": "US"
},
"name": null,
"email": null,
"phone": null
},
{
"type": "",
"status": "X",
"startTime": "2020-02-12T11:41:18Z",
"duration": 11,
"kbytes": 0,
"ip": "209.255.163.147",
"location": {
"city": null,
"region": null,
"countryCode": "US"
},
"name": null,
"email": null,
"phone": null
}
]
}
]
},
{
"__type": "ActivityService+userSessions",
"userName": "agent2.company.glance.net",
"partnerUserId": "anotherPUID",
"validUser": true,
"invalidReason": null,
"sessions": [
{
"__type": "ActivityService+session",
"id": 57125147,
"type": "C",
"status": "C",
"startTime": "2020-02-13T18:34:18Z",
"key": "1111",
"width": 0,
"height": 0,
"duration": 9,
"kbytes": 30,
"isReverse": false,
"guests": [
{
"type": "visitor",
"status": "C",
"startTime": "2020-02-13T18:34:15Z",
"duration": 9,
"kbytes": 30,
"ip": "208.253.26.138",
"location": {
"city": "Seekonk",
"region": "MA",
"countryCode": "US"
},
"name": "Test guy",
"email": "jsmith@email.net",
"phone": "314-555-1212"
},
{
"type": "agent",
"status": "C",
"startTime": "2020-02-13T18:34:18Z",
"duration": 6,
"kbytes": 18,
"ip": "208.253.26.138",
"location": {
"city": "Seekonk",
"region": "MA",
"countryCode": "US"
},
"name": null,
"email": null,
"phone": null
}
]
}
]
}
]
}
}