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Desktop SDK

Notes for releases that have occured within the past 12 months for Desktop SDK.

6.9.2 Glance Windows Client - January 16, 2024

Glance Client 6.9.2 Release Notes.

6.9 Glance Windows Client - November 8, 2023

Glance Client Release Notes.

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  • Integrations
    • Salesforce
      • Install Glance for Salesforce Package
      • Log in to Glance in Salesforce
      • Glance Company Settings
      • Adding Glance Buttons to Salesforce Records
      • Add a Glance Session Related List
      • Hide the Glance Component for Users Without Glance Access
      • Using Glance with Custom Objects
      • Joining Sessions
      • How SSO Works in Salesforce
      • Using Glance with Salesforce Chat
      • Glance Cobrowse for Lightning Digital Experiences (Communities)
      • Glance for Salesforce Credentials
      • Glance Data Sync for Reporting
      • Uninstalling Glance for Salesforce
      • Salesforce Troubleshooting
        • General Troubleshooting
        • Sync Troubleshooting
        • Chat Troubleshooting
    • Genesys
      • Genesys Cloud CX
        • Installation
        • Manual Wizard Installation
        • Roles and Authentication
        • Joining Sessions
        • Reporting
      • Genesys Workspace Desktop Edition
        • Managing Genesys Administrator Settings
        • Managing Configuration Manager (CME) Settings
        • Configuration Options
        • Joining Sessions
        • Troubleshooting
      • Genesys Workspace Web Edition
        • Configuration
        • Joining Sessions
    • Universal Connector
      • Amazon Connect
      • Five9
      • Twilio Flex
      • Custom Solutions
    • SAML Secure Transparent Sign-On
      • Setting up SAML Sign-On
      • SAML Provisioning
      • SAML Autoprovisioning
      • Which User is Authorized?
      • SAML Troubleshooting
      • Sample SAML Assertion Document
      • SAML SSO for AD/FS
      • Cryptographic Security
      • Updating your SAML public key or API key
      • Single sign-on FAQs
    • Login Key Authentication
      • Login Key
      • Login Key Samples
      • Login Key Usage
      • Login Key Check
      • Login Key Security
    • Service Target URLs (STUs)
  • Web Service APIs
    • User Provisioning API
      • Summary
      • Creating a New User
      • Updating an Existing User
      • Deleting an Existing User
      • Showing Users
      • Showing Roles
    • Activity Service API
      • Activity Service Conventions
      • Activity Service Endpoints
      • Activity Service Methods
      • Activity Service Session and Guest Status
    • Browser Agent API
      • Browser Agent API Reference
    • Glance Authorization Service
      • SessionService Web Services API
      • Authorization Token
    • Session Invitation Web Service
      • Summary
      • Session Invitation API Reference
    • Customer Records Retriever
  • Cobrowse
    • Cobrowse Overview
      • Add Cobrowse to Your Website
      • Create and Add a Cobrowse Button
      • Managing Glance Cobrowse Settings
      • Presence / 1-Click Requirements
      • Setting up Multiple Groups
      • Join a Glance Session
      • Single Sign-on (SSO)
      • Cobrowse Asset Management
      • Attributes in the Script Tag
      • Self-Hosted Scripts
      • Accesibility
      • Glossary
    • Features
      • Masking Elements
      • Adding A Guest
      • Gesturing
      • Excel Cobrowsing
      • Document Sharing
      • PDF Cobrowsing
      • Remote Assist
      • Agent Video
      • Navigation Assist
      • Escalate to Web Screen Share from Cobrowse
    • Customizing Cobrowse
      • Cobrowse API
        • Cobrowse API
        • Cobrowse Visitor API
        • Cobrowse Visitor Events
        • Cobrowse Visitor User Interface API
        • Creating a Custom Cobrowse Visitor User Interface
        • Cobrowse Agent API
        • Cobrowse Agent Events
      • Cross-Domain Cobrowse
        • Cobrowse Cross-Domain
        • Advanced Cobrowse Cross-Domain
      • Presence
        • Presence Visitor Side
        • Presence Visitor API
        • Presence Agent Side
        • Presence Agent API
        • Presence Agent REST API
        • Sample Code
        • Glance Presence Service Security
      • Cobrowse Widget Customization User Guide
      • URL Configuration
      • Guest Join SDK
    • Glance Video
      • Configuring and Using Glance Video
      • Glance Video Reference
      • Troubleshooting Glance Cobrowse with Video
    • Upgrading
      • Upgrading Your Website
      • Upgrading Cobrowse
      • New Releases
      • Upgrading FAQ
    • Cobrowse Security and Integrity
    • Cobrowse Troubleshooting Guide
      • Report a Problem
      • HAR File
    • FAQs
  • Mobile SDK
    • Mobile Legacy
      • iOS Getting Started
        • Quickstart
        • Customizing Colors
        • Customizing UI
        • Localization
        • iOS Demos
      • Android Getting Started
        • Quickstart
        • Custom UI
        • Building your own UI
        • Localization
        • Android Demos
  • Account Management
    • Logging in to Your Glance Account
    • Reporting
    • Manage Users
    • Manage Settings
    • Managing Basic Screen Share Users
    • Screen Share Q & A
    • Glance Localization
    • Glance Account Values
    • Access Logs
    • System Requirements
    • Bandwidth Requirements
    • Multiple Groups
    • Contact Support
  • Security and Compliance
    • Compliance
    • Security Overview
    • Privacy
    • Hosted Infrastructure
    • Firewalls and Proxies
    • Auto Reconnects
    • Data Encoding and Streaming
    • Encryption
    • Call Detail Records
    • Cobrowse Security Architecture
    • Screen Share Security
    • Screen Share Security Q&A
    • Glance TLS Support
    • Security
  • Desktop Screen Share
    • Getting Started
      • Upgrading the Glance Client
      • Setting up Desktop Screen Share
      • Using Desktop Screen Share
      • Scheduling a Session in Advance
      • Configuring Desktop Screen Share Settings
      • Visitor and View Sessions
    • Glance Guest User Guide
      • Starting a GlanceGuest session
      • GlanceGuest on Mac
    • Configuring
      • Glance Browser Extensions
      • Customizing Glance Join Pages
    • Desktop Screen Share FAQs
      • Performance and Features FAQ
      • Compatibility FAQ
    • Desktop Screen Share Troubleshooting
      • Trouble Starting a Session?
      • Trouble Joining a Session?
      • Trouble During a Session?
    • SDK Reference Guide
      • Using the Glance Desktop SDK
      • Screen Share
      • One-Click Connect
      • Using Both Manual and One-Click Sessions in the Same Application
  • Release Notes
    • Cobrowse and Website
      • 6.35 Cobrowse and Website - November 14, 2024
      • 6.34 Cobrowse and Website - October 31, 2024
      • 6.33 Cobrowse and Website - October 17, 2024
      • 6.32 Cobrowse and Website - October 3, 2024
      • 6.31 Cobrowse and Website - September 19, 2024
      • 6.30 Cobrowse and Website - September 10, 2024
      • 6.29 Cobrowse and Website - August 22, 2024
      • 6.28 Website - August 08, 2024
      • 6.27 Cobrowse and Website - July 25, 2024
      • 6.26 Cobrowse and Website - June 27, 2024
      • 6.25 Cobrowse and Website - June 11, 2024
      • 6.24 Cobrowse and Website - May 23, 2024
      • 6.23 Cobrowse and Website - May 9, 2024
      • 6.22 Cobrowse and Website - April 25, 2024
      • 6.21 Cobrowse and Website - April 17, 2024
      • 6.20 Cobrowse and Website - March 28, 2024
      • 6.19 Cobrowse and Website - March 14, 2024
      • 6.18 Website & Video - March 1, 2024
      • 6.17 Cobrowse, Website, & Video - February 15, 2024
      • 6.16 Website & Video - February 5, 2024
      • 6.15 Website - January 18, 2024
      • 6.14 Website & Cobrowse - January 4, 2024
    • Mobile SDK
      • 6.9.1 Android SDK - October 23, 2024
      • 6.8.7.1 iOS SDK - September 24, 2024
      • 6.9.0 Mobile SDK - September 5, 2024
      • 6.8.9 iOS SDK - July 25, 2024
      • 6.8.9 Android SDK - July 24, 2024
      • 6.8.8 Android SDK - June 25, 2024
      • 6.8.8 iOS SDK - June 18, 2024
      • 6.8.7 Mobile SDK - May 31, 2024
      • 6.8.6 Mobile SDK - May 3, 2024
      • 6.8.5.1 Android SDK - April 11, 2024
      • 6.8.5 iOS SDK - March 26, 2024
      • 6.8.5 Android SDK - March 22, 2024
      • 6.8.4 iOS SDK - February 23, 2024
      • 6.8.3 iOS SDK - February 21, 2024
      • 6.8.3 Android SDK - February 20, 2024
      • 6.8.2 iOS SDK - February 6, 2024
      • 6.8.2 Android SDK - February 5, 2024
      • 5.7.17 SDK - February 1, 2024
      • 6.8.1 iOS SDK - January 23, 2024
      • 6.8 Android iOS - January 22, 2024
      • 6.8 Android SDK - January 18, 2024
    • Integrations
      • 1.6.0 Universal Connector - October 22, 2024
      • 1.5.3 Universal Connector - September 5, 2024
      • 1.4.0 Glance Agent Package - May 30, 2024
      • 1.3.0 Glance Agent Package - May 9, 2024
      • 3.31 Salesforce Package - December 22, 2023
      • 3.22 Salesforce Package - June 9, 2023
      • 3.18 Salesforce Package - March 1, 2023
    • Desktop SDK
      • 6.9.2 Glance Windows Client - January 16, 2024
      • 6.9 Glance Windows Client - November 8, 2023
    • Service Components
    • Archive
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      • 2022 Archive
      • 2021 Archive
      • 2020 Archive
      • 2019 Archive
      • 2018 Archive
      • 2017 Archive
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