Upgrading

Whenever you make changes to your website, a best practice is to verify that Cobrowse will still run correctly on the modified portions of your website. Verify the following, whenever you upgrade your website:

• New pages have been tagged with the Cobrowse script tag.

• New iframes have been tagged with the Cobrowse script tag (This is a common source of issues.)

• New sensitive information or form fields are masked.

• If there are hover states in the new website areas, contact Glance Support to ensure that hover states will be reflected on the agent side during Cobrowse sessions.

• If there are new custom fonts or icons that are not accessible from your website via a cross-origin request, contact Glance Support and Glance can host them on their CDN for access by Cobrowse agents.