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Desktop Screen Share Troubleshooting

Trouble Starting a Session?

Solutions to common problems starting a session.

Trouble Joining a Session?

Troubleshooting common problems joining a session.

Trouble During a Session?

Common issues that occur during a session.

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      • Install Glance for Salesforce Package
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  • Desktop Screen Share
    • Getting Started
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    • Desktop Screen Share Troubleshooting
      • Trouble Starting a Session?
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    • SDK Reference Guide
      • Using the Glance Desktop SDK
      • Screen Share
      • One-Click Connect
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  • Release Notes
    • Cobrowse and Website
      • 6.35 Cobrowse and Website - November 14, 2024
      • 6.34 Cobrowse and Website - October 31, 2024
      • 6.33 Cobrowse and Website - October 17, 2024
      • 6.32 Cobrowse and Website - October 3, 2024
      • 6.31 Cobrowse and Website - September 19, 2024
      • 6.30 Cobrowse and Website - September 10, 2024
      • 6.29 Cobrowse and Website - August 22, 2024
      • 6.28 Website - August 08, 2024
      • 6.27 Cobrowse and Website - July 25, 2024
      • 6.26 Cobrowse and Website - June 27, 2024
      • 6.25 Cobrowse and Website - June 11, 2024
      • 6.24 Cobrowse and Website - May 23, 2024
      • 6.23 Cobrowse and Website - May 9, 2024
      • 6.22 Cobrowse and Website - April 25, 2024
      • 6.21 Cobrowse and Website - April 17, 2024
      • 6.20 Cobrowse and Website - March 28, 2024
      • 6.19 Cobrowse and Website - March 14, 2024
      • 6.18 Website & Video - March 1, 2024
      • 6.17 Cobrowse, Website, & Video - February 15, 2024
      • 6.16 Website & Video - February 5, 2024
      • 6.15 Website - January 18, 2024
      • 6.14 Website & Cobrowse - January 4, 2024
    • Mobile SDK
      • 6.9.1 Android SDK - October 23, 2024
      • 6.8.7.1 iOS SDK - September 24, 2024
      • 6.9.0 Mobile SDK - September 5, 2024
      • 6.8.9 iOS SDK - July 25, 2024
      • 6.8.9 Android SDK - July 24, 2024
      • 6.8.8 Android SDK - June 25, 2024
      • 6.8.8 iOS SDK - June 18, 2024
      • 6.8.7 Mobile SDK - May 31, 2024
      • 6.8.6 Mobile SDK - May 3, 2024
      • 6.8.5.1 Android SDK - April 11, 2024
      • 6.8.5 iOS SDK - March 26, 2024
      • 6.8.5 Android SDK - March 22, 2024
      • 6.8.4 iOS SDK - February 23, 2024
      • 6.8.3 iOS SDK - February 21, 2024
      • 6.8.3 Android SDK - February 20, 2024
      • 6.8.2 iOS SDK - February 6, 2024
      • 6.8.2 Android SDK - February 5, 2024
      • 5.7.17 SDK - February 1, 2024
      • 6.8.1 iOS SDK - January 23, 2024
      • 6.8 Android iOS - January 22, 2024
      • 6.8 Android SDK - January 18, 2024
    • Integrations
      • 1.6.0 Universal Connector - October 22, 2024
      • 1.5.3 Universal Connector - September 5, 2024
      • 1.4.0 Glance Agent Package - May 30, 2024
      • 1.3.0 Glance Agent Package - May 9, 2024
      • 3.31 Salesforce Package - December 22, 2023
      • 3.22 Salesforce Package - June 9, 2023
      • 3.18 Salesforce Package - March 1, 2023
    • Desktop SDK
      • 6.9.2 Glance Windows Client - January 16, 2024
      • 6.9 Glance Windows Client - November 8, 2023
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