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Genesys

Genesys Cloud CX

This page will guide you through enabling and configuring Genesys Cloud CX.

Genesys Workspace Desktop Edition

This page will guide you through enabling and configuring Genesys Engage.

Genesys Workspace Web Edition

This page will guide you through enabling and configuring Genesys Workspace Web Edition.

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  • Integrations and APIs
    • Web Service APIs
      • User Provisioning API
        • Summary
        • Creating a New User
        • Updating an Existing User
        • Deleting an Existing User
        • Showing Users
        • Showing Roles
      • Activity Service API
        • Activity Service Conventions
        • Activity Service Endpoints
        • Activity Service Methods
        • Activity Service Session and Guest Status
      • Browser Agent API
        • Browser Agent API Reference
      • Glance Authorization Service
        • SessionService Web Services API
        • Authorization Token
      • Session Invitation Web Service
        • Summary
        • Session Invitation API Reference
      • Glance for Salesforce Authentication
        • Glance for Salesforce Credentials
      • Customer Records Retriever
    • Salesforce
      • Install Glance for Salesforce Package
      • Log in to Glance in Salesforce
      • Glance Company Settings
      • Adding Glance Buttons to Salesforce Records
      • Add a Glance Session Related List
      • Hide the Glance Component for Users Without Glance Access
      • Using Glance with Custom Objects
      • Joining Sessions
      • How SSO Works in Salesforce
      • Using Glance with Salesforce Chat
      • Glance Cobrowse for Lightning Digital Experiences (Communities)
      • Glance Data Sync for Reporting
      • Uninstalling Glance for Salesforce
    • Universal Connector
      • Amazon Connect
      • Five9
      • Twilio Flex
      • Custom Solutions
    • Salesforce Troubleshooting
      • General Troubleshooting
      • Sync Troubleshooting
      • Chat Troubleshooting
    • Login Key Authentication
      • Login Key
      • Login Key Samples
      • Login Key Usage
      • Login Key Check
      • Login Key Security
    • SAML Secure Transparent Sign-On
      • Setting up SAML Sign-On
      • SAML Provisioning
      • SAML Autoprovisioning
      • Which User is Authorized?
      • SAML Troubleshooting
      • Sample SAML Assertion Document
      • SAML SSO for AD/FS
      • Cryptographic Security
      • Updating your SAML public key or API key
      • Single sign-on FAQs
    • Twilio Flex
    • Genesys
      • Genesys Cloud CX
        • Installation
        • Manual Wizard Installation
        • Roles and Authentication
        • Joining Sessions
        • Reporting
      • Genesys Workspace Desktop Edition
        • Managing Genesys Administrator Settings
        • Managing Configuration Manager (CME) Settings
        • Configuration Options
        • Joining Sessions
        • Troubleshooting
      • Genesys Workspace Web Edition
        • Configuration
        • Joining Sessions
    • Service Target URLs (STUs)
  • Cobrowse
    • Cobrowse Overview
      • Add Cobrowse to Your Website
      • Create and Add a Cobrowse Button
      • Managing Glance Cobrowse Settings
      • Presence / 1-Click Requirements
      • Setting up Multiple Groups
      • Join a Glance Session
      • Single Sign-on (SSO)
      • Cobrowse Asset Management
      • Attributes in the Script Tag
      • Self-Hosted Scripts
      • Accesibility
      • Glossary
    • Features
      • Masking Elements
      • Adding A Guest
      • Gesturing
      • Excel Cobrowsing
      • Document Sharing
      • PDF Cobrowsing
      • Remote Assist
      • Agent Video
      • Navigation Assist
      • Escalate to Web Screen Share from Cobrowse
    • Customizing Cobrowse
      • Cobrowse API
        • Cobrowse API
        • Cobrowse Visitor API
        • Cobrowse Visitor Events
        • Cobrowse Visitor User Interface API
        • Creating a Custom Cobrowse Visitor User Interface
        • Cobrowse Agent API
        • Cobrowse Agent Events
      • Cross-Domain Cobrowse
        • Cobrowse Cross-Domain
        • Advanced Cobrowse Cross-Domain
      • Presence
        • Presence Visitor Side
        • Presence Visitor API
        • Presence Agent Side
        • Presence Agent API
        • Presence Agent REST API
        • Sample Code
        • Glance Presence Service Security
      • Cobrowse Widget Customization User Guide
      • URL Configuration
      • Guest Join SDK
    • Glance Video
      • Configuring and Using Glance Video
      • Glance Video Reference
      • Troubleshooting Glance Cobrowse with Video
    • Upgrading
      • Upgrading Your Website
      • Upgrading Cobrowse
      • New Releases
      • Upgrading FAQ
    • Cobrowse Security and Integrity
    • Cobrowse Troubleshooting Guide
      • Report a Problem
      • HAR File
    • FAQs
  • Mobile SDK
    • Mobile Legacy
      • iOS Getting Started
        • Quickstart
        • Customizing Colors
        • Customizing UI
        • Localization
        • iOS Demos
      • Android Getting Started
        • Quickstart
        • Custom UI
        • Building your own UI
        • Localization
        • Android Demos
  • Account Management
    • Logging in to Your Glance Account
    • Reporting
    • Manage Users
    • Manage Settings
    • Managing Basic Screen Share Users
    • Screen Share Q & A
    • Glance Localization
    • Glance Account Values
    • Access Logs
    • System Requirements
    • Bandwidth Requirements
    • Multiple Groups
    • Contact Support
  • Security and Compliance
    • Compliance
    • Security Overview
    • Privacy
    • Hosted Infrastructure
    • Firewalls and Proxies
    • Auto Reconnects
    • Data Encoding and Streaming
    • Encryption
    • Call Detail Records
    • Cobrowse Security Architecture
    • Screen Share Security
    • Screen Share Security Q&A
    • Glance TLS Support
    • Security
  • Desktop Screen Share
    • Getting Started
      • Upgrading the Glance Client
      • Setting up Desktop Screen Share
      • Using Desktop Screen Share
      • Scheduling a Session in Advance
      • Configuring Desktop Screen Share Settings
      • Visitor and View Sessions
    • Glance Guest User Guide
      • Starting a GlanceGuest session
      • GlanceGuest on Mac
    • Configuring
      • Glance Browser Extensions
      • Customizing Glance Join Pages
    • Desktop Screen Share FAQs
      • Performance and Features FAQ
      • Compatibility FAQ
    • Desktop Screen Share Troubleshooting
      • Trouble Starting a Session?
      • Trouble Joining a Session?
      • Trouble During a Session?
    • SDK Reference Guide
      • Using the Glance Desktop SDK
      • Screen Share
      • One-Click Connect
      • Using Both Manual and One-Click Sessions in the Same Application
  • Release Notes
    • Cobrowse and Website
      • 6.29 Cobrowse and Website - August 22, 2024
      • 6.28 Website - August 08, 2024
      • 6.27 Cobrowse and Website - July 25, 2024
      • 6.26 Cobrowse and Website - June 27, 2024
      • 6.25 Cobrowse and Website - June 11, 2024
      • 6.24 Cobrowse and Website - May 23, 2024
      • 6.23 Cobrowse and Website - May 9, 2024
      • 6.22 Cobrowse and Website - April 25, 2024
      • 6.21 Cobrowse and Website - April 17, 2024
      • 6.20 Cobrowse and Website - March 28, 2024
      • 6.19 Cobrowse and Website - March 14, 2024
      • 6.18 Website & Video - March 1, 2024
      • 6.17 Cobrowse, Website, & Video - February 15, 2024
      • 6.16 Website & Video - February 5, 2024
      • 6.15 Website - January 18, 2024
      • 6.14 Website & Cobrowse - January 4, 2024
    • Mobile SDK
      • 6.9.0 Mobile SDK - September 5, 2024
      • 6.8.9 iOS SDK - July 25, 2024
      • 6.8.9 Android SDK - July 24, 2024
      • 6.8.8 Android SDK - June 25, 2024
      • 6.8.8 iOS SDK - June 18, 2024
      • 6.8.7 Mobile SDK - May 31, 2024
      • 6.8.6 Mobile SDK - May 3, 2024
      • 6.8.5.1 Android SDK - April 11, 2024
      • 6.8.5 iOS SDK - March 26, 2024
      • 6.8.5 Android SDK - March 22, 2024
      • 6.8.4 iOS SDK - February 23, 2024
      • 6.8.3 iOS SDK - February 21, 2024
      • 6.8.3 Android SDK - February 20, 2024
      • 6.8.2 iOS SDK - February 6, 2024
      • 6.8.2 Android SDK - February 5, 2024
      • 5.7.17 SDK - February 1, 2024
      • 6.8.1 iOS SDK - January 23, 2024
      • 6.8 Android iOS - January 22, 2024
      • 6.8 Android SDK - January 18, 2024
    • Integrations
      • 1.5.3 Universal Connector - September 5, 2024
      • 1.4.0 Glance Agent Package - May 30, 2024
      • 1.3.0 Glance Agent Package - May 9, 2024
      • 3.31 Salesforce Package - December 22, 2023
      • 3.22 Salesforce Package - June 9, 2023
      • 3.18 Salesforce Package - March 1, 2023
    • Desktop SDK
      • 6.9.2 Glance Windows Client - January 16, 2024
      • 6.9 Glance Windows Client - November 8, 2023
    • Service Components
    • Archive
      • 2023 Archive
      • 2022 Archive
      • 2021 Archive
      • 2020 Archive
      • 2019 Archive
      • 2018 Archive
      • 2017 Archive
  • Mobile Camera Share
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