6.47 Cobrowse and Website - May 15, 2025

Website

  • Cobrowse now captures the anchor portion of a URL in agent viewer and Report a Problem submissions.
  • Resolved non-functional errors on pages where unsafe-inline was previously removed.
  • Resolved a “Group ID required” error that was blocking SAML authentication in Salesforce.
  • Resolved an issue in the Customizations Tool where buttons on the Production tab were incorrectly active.
  • Reimplemented page scroll position retention after a postback on AccountCobrowse.
  • Resolved information disclosure issue with the following changes:
    • The “agentInfo” WebSocket message is only sent if “Send agent info to visitor” is enabled.
    • The agent first name will only appear next to gestures if the group has opted in to send agent information to the visitor’s browser.
    • For the rcevent visitor-side event:
      • When “Send agent info to visitor” is enabled, the payload includes username and puid.
      • When “Send agent info to visitor” is disabled, the payload does not include username and puid.

Script Package

  • Added support for arrayBuffer as input for Document Viewers.
  • Resolved an issue where Remote Assist mode prevents the agent from gesturing after viewer loads or refreshes if the agent lacks Remote Assist with Restricted Editing permission.
  • Resolved an accessibility issue preventing JAWS screen reader from properly interacting with the Show Terms modal.
  • Cobrowse now supports line breaks in visitor-side text.

Portal

  • Added CSS validation when creating or editing Masked Elements in the new Portal.