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6.56 Website - July 16, 2026

6.56 Website - July 16, 2026

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Cobrowse now supports role-based navigation assist links that can be organized into folders and displayed on the agent toolbar.
Security Improvements.

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Submenu IntegrationsIntegrations
- Submenu SalesforceSalesforce
- Submenu Genesys Cloud CXGenesys Cloud CX
- Submenu Agent Workspace Sample IntegrationsAgent Workspace Sample Integrations
- Submenu SAML Secure Transparent Sign-OnSAML Secure Transparent Sign-On
- Submenu Login Key AuthenticationLogin Key Authentication
- Service Target URLs (STUs)
Submenu Web Service APIsWeb Service APIs
- Submenu User Provisioning APIUser Provisioning API
- Submenu Activity Service APIActivity Service API
- Submenu Browser Agent APIBrowser Agent API
  - Browser Agent API Reference
- Submenu Glance Authorization ServiceGlance Authorization Service
  - SessionService Web Services API
  - Authorization Token
- Submenu Session Invitation Web ServiceSession Invitation Web Service
  - Summary
  - Session Invitation API Reference
- Customer Records Retriever
Submenu CobrowseCobrowse
- Submenu Cobrowse OverviewCobrowse Overview
- Submenu FeaturesFeatures
- Submenu Customizing CobrowseCustomizing Cobrowse
  - Submenu Cobrowse APICobrowse API
  - Submenu Cross-Domain CobrowseCross-Domain Cobrowse
    - Cobrowse Cross-Domain
    - Advanced Cobrowse Cross-Domain
  - Submenu PresencePresence
  - Cobrowse Widget Customization User Guide
  - URL Configuration
  - Guest Join SDK
- Submenu Glance VideoGlance Video
  - Configuring and Using Glance Video
  - Troubleshooting Glance Cobrowse with Video
- Submenu UpgradingUpgrading
- Cobrowse Security and Integrity
- HAR File
- Report a Problem
- FAQs
Mobile SDK
Submenu Account ManagementAccount Management
Submenu Portal (Early Access)Portal (Early Access)
Submenu Security and ComplianceSecurity and Compliance
Submenu Desktop Screen ShareDesktop Screen Share
- Submenu Getting StartedGetting Started
- Submenu GlanceGuest User GuideGlanceGuest User Guide
  - Starting a GlanceGuest session
  - GlanceGuest on Mac
- Submenu ConfiguringConfiguring
  - Glance Browser Extensions
  - Customizing Glance Join Pages
- Submenu Desktop Screen Share FAQsDesktop Screen Share FAQs
  - Performance and Features FAQ
  - Compatibility FAQ
- Submenu Desktop Screen Share TroubleshootingDesktop Screen Share Troubleshooting
- Submenu SDK Reference GuideSDK Reference Guide
Submenu Release NotesRelease Notes
Mobile Camera Share

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