Genesys Workspace Web Edition

This guide provides instructions for installing, configuring and customizing the Glance application inside of Workspace Web Edition Agent Desktop.

Note: Genesys for Workspace Web Edition is in Early Access. If you’re interested in using this feature, Contact Glance.

Prerequisites

Before you begin, you must have completed the following:

A Genesys Workspace Web Edition environment, version 8.5.x or above.
- Verify you have enabled the integration of web applications in the agent interface per the Genesys Instructions.
- Verify you have enabled the required Security Configuration for Service Client API Access
Glance Account (group ID) and the following:
- Provisioned agent user accounts with abilities to join Glance sessions
A site that is configured with the Glance Cobrowse script tag.
- For 1-click connect, ensure that you set the following script tag parameters:
  - Set data-presence to API.
  - Set data-cookiedomain to the URL for your website domain.
The Glance account has been enabled with SAML SSO. You can also optionally add auto-provisioning to your SAML setup. After enabling SAML, follow the SAML-specific configuration options when configuring the application. Note: The loginkey authentication method is not supported for Workspace Web Edition.
You have worked with Glace Customer Success to retrieve the required back-end settings for the integration.

Once sessions are complete, Glance offers the ability to report on session metadata, including:

The following pages describe how to establish reporting: