The agent must now receive approval from the visitor before adding a guest to a Cobrowse session. Refer to this page for additional information.
6.21 Cobrowse and Website - April 17, 2024
Website
Users now receive a generic error message when encountering issues with authentication from an identity provider (idP).
Resolved an issue where the Guest Join dialog would display “guest joined” after an incorrect code was entered.
CServer
Upgraded CServer to increase security.
Script Package
Resolved an issue where the extending timeout modal on the Guest Join page was not functioning properly.
Replaced usage of escape and unescape with the now standard encode/decodeURIComponent.
Resolved a backwards compatibility issue with ShadowDom.
Presence
Upgraded Presence server to increase security.
6.8.5.1 Android SDK - April 11, 2024
Bug Fixes and Optimizations
Resolved an issue where a gray bar would appear on the video after rotating the device.
Resolved an error where crashes would occur due to code obfuscation.
Resolved an issue where a session would crash after rotating the device.
6.20 Cobrowse and Website - March 28, 2024
Website
Updated login functionality to support logging into the new Portal.
Resolved an issue where the PartnerUserID was unable to be modified using the PUT/groups/{groupid}/users API call.
The Cobrowse viewer now displays a Connection Error modal when a “connectfailed” event occurs.
Cobrowse Asset Management (CAM)
Added support for connecting to the NATS cluster.
Cobrowse Script Package
Added function to pass call_id to the Metrics Script to join metrics reporting to a specific session.
CServer
When an agent leaves a session they can now add a reason code. If the reason code is an error, it will be recorded in the database.
6.8.5 iOS SDK - March 26, 2024
Bug Fixes and Optimizations
Resolved an issue where videos were not rendering correctly, and the height and width failed to adjust appropriately when rotating the device the landscape.
Removed Twillio as a dependency.
Improvements on presence thread.
Performance improvements on video sessions.
6.8.5 Android SDK - March 22, 2024
Bug Fixes and Optimizations
Resolved an issue where videos were not rendering correctly, and the height and width failed to adjust appropriately when rotating the device.
Improved security on the core SharedPreferences.
Improved pipeline to support publishing snapshots.
6.19 Cobrowse and Website - March 14, 2024
Website
Resolved an issue where a token that was expired but not yet purged would become unexpired, causing authentication errors.
Added the ability to delete many users in one API call.
Cobrowse Asset Management (CAM)
Environment specific settings are now environment variables.
Cobrowse Script Package
UCAM now handles adopted stylesheets more efficiently.
Resolved an issue where Cobrowse visitor video was not displaying within a Safari browser on Mac Sonoma OS.
Presence
Resolved an issue where the agent did not detect a visitor as present after a blur event occurred.
6.18 Website & Video - March 1, 2024
Website
Resolved an issue where the Glance login page would fail to log in to a Screen Share session.
Resolved an issue where the Android and iOS icons were not populating correctly in the agent viewer.
Introduced the ability to update many users in one API call.
Introduced the ability to create many users in one API call.
Created endpoint for retrieving allowed agent origin list for presence service.
Resolved reflected XSS vulnerabilities in ViewerEnd, GuestInstall, and PersonDetail.
6.8.4 iOS SDK - February 23, 2024
Bug Fixes and Optimizations
Upgraded to utilize the iOS 17 SDK.
Resolved an issue where a subsequent presence session would start without the user’s permission.
Revised iOS documentation to include ways to join a session and restructured to align with the assumed integration flow.
Updated GlanceFramework.
Resolved an issue where multiway video would always start in small mode when using Salesforce.
6.8.3 iOS SDK - February 21, 2024
Bug Fixes and Optimizations
Resolved an issue where the agent was unable to toggle multiway video on or off when connecting to a session via Presence within Salesforce.
Resolved an issue where the visitor would not get a notification that video was enabled by the agent during a session that was initially started without video.
Resolved an issue where the visitor would be unable to turn on video if doing more than one session in a row.
Resolved an issue where the SDK was reporting as the wrong version number within the Session Details log.
Resolved an issue where multiway video would only start in small mode.
Added connection timeout parameters.
6.8.3 Android SDK - February 20, 2024
Bug Fixes and Optimizations
Added connection timeout parameters.
Resolved an issue where the Presence Join button would indicate that Presence is available but the session would not start.
Resolved an issue where Visitor video is not displayed after navigating to different screens.
Removed SharedPreferences from the Core SDK.
Customers are now able to change the scale type on the Session View.
6.17 Cobrowse, Website, & Video - February 15, 2024
Bug Fixes and Optimizations
Resolved an issue that prevented Agents from being able to copy the URL from the address bar.
Improved handling of shadow DOM elements.
Resolved an issue where Cobrowse would get stuck on the session starting screen.
Resolved an issue where anonymous visitor video sessions with a personid not in a group are associated with the group.
Resolved stored XSS vulnerability.
Truncated the client_version parameter values when starting Cobrowse sessions to avoid character limit exceptions being logged in the database.
Updated ActivityService3 to include reporting on Remote Assist use in Cobrowse sessions.
6.8.2 iOS SDK - February 6, 2024
Bug Fixes and Optimizations
Updated SDK privacy manifest to disclose what data is collected, how it is used, and a reason for using certain APIs per Apple’s new requirements.
Resolved an issue with reconnecting to presence when the connection dropped.
Resolved an issue that caused a memory leak while loading the Glance application.
Resolved an issue where the Session Key for the visitor Video was generating incorrectly.
Resolved an issue where the visitor’s video would overlap the agent’s video within the Visitor UI widget.
Resolved an issue where the visitor would be unable to turn on video if doing more than one session in a row.
Resolved an issue where One-Click Connect wasn’t working in Salesforce.
6.8.2 Android SDK - February 5, 2024
Bug Fixes and Optimizations
Updated the two-way video integration docs with instructions regarding the CameraManager class methods.
Resolved an issue where accepting SDK camera permissions could stop the video stream.
Resolved an issue where a Stackoverflow could happen when resetting a Video session.
Resolved an issue where the SDK could crash during initialization.
Resolved an issue with reconnecting to presence when the connection dropped.
Adjusted behavior of error logging when the application is moved to the background.
6.16 Website & Video - February 5, 2024
Bug Fixes and Optimizations
Updated verbiage on Glance Guest download page.
Extended the getloginkey function to support iframed integrations.
Added the ability to update group settings in the settings/general endpoint.
5.7.17 SDK - February 1, 2024
iOS
Added Privacy Manifest that includes the NSPrivacyAccessedAPICategorySystemBootTime per the Apple Privacy Manifest Files.
Android
GlanceVisitor.initVisitor is now asynchronous.
6.8.1 iOS SDK - January 23, 2024
Bug Fixes and Optimizations
Added step-by-step guide to documentation on how to add two-way video to a custom implementation.
Fixed Websocket implementation connecting to Presence with the load balancer.
6.8 Android iOS - January 22, 2024
Bug Fixes and Optimizations
Added Glance Framework for manual installation
Fixed issue where launching webview masking would cause the application to terminate
6.8 Android SDK - January 18, 2024
Bug Fixes and Optimizations
Added step-by-step guide to documentation on how to add two-way video to a custom implementation.
Added support to Presence servers that are behind the load balancer.
Moved Presence calls out of the main thread.
Added an option on the Settings screen to enable/disable keyboard masking.
Fixed an issue where clicking the mail icon during a screen share session failed to correctly copy the agent’s Glance Address into the email.
6.15 Website - January 18, 2024
Bug Fixes and Optimizations
Stability Improvements
6.9.2 Glance Windows Client - January 16, 2024
Bug Fixes and Optimizations
Fixed an issue where the size and layout of the Glance client window were not properly updated when display scaling (“Make everything bigger”) or text scaling (“Make text bigger”) were set to above 100%
Fixed an issue where the client window was appearing cropped on the user’s system
Fixed a bug where Escalating to Screen Share was prevented for Cobrowse sessions
Fixed an issue where clicking the mail icon during a Screen Share session failed to correctly copy the session URL into the email