Advanced

The Advanced page, located in the Settings section, allows the user to configure additional settings for Cobrowse.

Cobrowse Script Version (staging & production)

Select which version of the Cobrowse script is used during a Cobrowse session.

Send agent info to visitor

Enabling this setting allows the visitor to see the agent’s name, title, partner user ID, and Glance Address in the agent events.

Agent CSS (staging & production)

Agent CSS allows you to quickly fix specific pages or repeated elements with similar classes. Enter any CSS changes needed to ensure the content on the visitor’s screen accurately renders for the agent (usually used for fonts or masking elements).

Session Key Length

Set the length of the session key for a Cobrowse or Screen Share session. The default is four characters.

Session Time Limit

Set a maximum time limit (in minutes) for how long a Screen Share session can last.

Parent Page Origins to iFrame Visitor Viewer

Used when launching the visitor viewer from an external system (such as Salesforce). Enter the URL where the join page and visitor viewer will be embedded (iframed).

Parent Page Origins to iFrame Agent Viewer

Used when launching the agent viewer from an external system (such as Salesforce). Enter the URL where the join page and agent viewer will be embedded (iframed).

Agent Viewer Events Target Domains

This setting determines which hostnames are allowed to receive session events (e.g., session ended) posted from the Glance Viewer. You may use a wildcard (*) to allow all hostnames, but for security reasons, it is strongly recommended to restrict this to trusted domains only.

Locations for Shareable Documents (CSP connect-src)

Enter the URLs for shareable documents (e.g., PDFs) that are housed on external platforms.

Locations for Media Sources (CSP media-src)

Enter the URLs for media sources (e.g., iframed videos) that are housed on external platforms.